Reference

How passy888 Handles Your Personal Information

This Privacy Policy covers exactly what data we collect when you use your passy888 account, how we store it, and the steps we take to keep it secure.

Account data protectionLocal payment privacy: Touch 'n Go eWallet, Boost, GrabPayCookie and session transparencyYour right to access or correct your dataClear contact path for privacy requests
passy888 How passy888 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply several layers of protection across the account lifecycle — from the moment you register to each session you open on mobile or desktop. Cookies are used to maintain your login state, remember your preferred lobby view, and detect unusual activity patterns that might indicate an unauthorised access attempt. You can manage non-essential cookies through your browser settings at any time, and we will not use them to build advertising profiles outside of passy888. Our security approach is reviewed periodically so that the controls in place reflect the actual data we hold.

Encrypted Account Storage

Account credentials and payment references are stored using encryption at rest. Your GrabPay or Boost transaction data is never held in plain text within our systems.

Session Cookie Control

We use session cookies to keep your account active across pages. Non-essential tracking cookies can be declined or cleared through your device browser settings without affecting your login.

Data Retention Schedule

Active account data is retained for as long as your account is open. After closure, we keep only what our record-keeping obligations require — no longer and with no broader use.

Third-Party Data Sharing

We share data with payment processors such as Touch 'n Go eWallet and DuitNow only to the extent needed to complete a transaction. We do not sell your personal data to third parties.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about the data we hold, want to update your account details, or need to submit a formal data request, our support team handles privacy matters through the channels below. We aim to acknowledge privacy requests within a reasonable window and resolve straightforward corrections promptly. Account verification may be required before any data is disclosed or amended.

Live Chat Open the chat window inside your account dashboard to reach a support agent who can log your privacy request and escalate it to the right team.
Email Support Send your data access or correction request by email. Include your registered account name and a brief description of what you need so we can process it without unnecessary back-and-forth.
Account Settings Path For routine updates — contact number, preferred payment method between Touch 'n Go eWallet, Boost, or GrabPay — head to Account Settings and make the change directly without contacting support.

Your Questions About This Privacy Policy

The questions below cover the situations our account holders ask about most — from how payment data is stored to how you request a copy of what we hold. If your question is not answered here, use the live chat path in your account dashboard.

We log the transaction reference and amount for each deposit but do not store your full wallet number, PIN or any credential that could be used to access your e-wallet independently.

Send a request via the email support channel or raise it through live chat. Include your registered account name so we can verify your identity before releasing any data.

Yes, where no legal or record-keeping obligation prevents it. Submit a deletion request through live chat or email. We will confirm what can be removed and the timeline for doing so.

We use session cookies to keep you logged in and security cookies to flag unusual activity. Non-essential cookies can be declined via your browser settings without affecting core account functions.

Only with the payment processor handling your transaction — enough to complete the transfer. We do not sell, rent or share your payment data with advertisers or unrelated third parties.

We retain only what our record-keeping obligations require after an account is closed. Data no longer needed for those purposes is removed on a scheduled basis.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.